Tag: Reputation
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Data Ethics and the Impact on Customer Service
Customer Trust, Data Breach, Data Protection, Data Stewardship, Data Transparency, Reputation, ThalesAuthor: N/A; Publisher: Telus International; Publication Year: 2019. The following article talks about a digital security software company Thales, which says, the majority of consumers say companies are responsible for protecting them from data breaches,…
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The Cost of AI Bias: Lower Revenue, Lost Customers
Author: Jessica Davis; Publisher: Information Week; Publication Year: 2022. The following article discusses how artificial intelligence (AI) bias is a relatively new phenomenon that has serious implications. Among organizations that experienced negative AI bias, 62%…